Frequently Asked Questions

Everything you need to know about powering your world sustainably.

Which EU countries do you ship to?

We provide standard shipping to most countries within the European Union, including Germany, France, Italy, and Spain. Delivery typically takes 3-7 business days depending on your location.

What is the warranty period for EcoFlow portable power stations?

Most of our portable power stations, including the DELTA and RIVER series, come with a standard 2 to 5-year warranty, ensuring long-term reliability and support for your energy needs.

Can I use EcoFlow solar panels with other power station brands?

Yes, our solar panels use a universal MC4 connector, making them compatible with most third-party portable power stations that support the panel's voltage and current specifications.

What is your return policy for European customers?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.

Are the power stations waterproof?

While our power stations are built for durability, they are not fully waterproof. We recommend using them in dry conditions or utilizing a dedicated EcoFlow protective cover when using them outdoors in damp environments.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized European payment options such as Klarna and IDEAL for a seamless checkout experience.